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As a leader in the service world, Horst Schulze is the founder of Capella Hotel Group, and currently serves on the group’s board of directors. His vision has helped reshape concepts of customer service throughout the hospitality and service industries. Schulze has been recognized as “corporate hotelier of the world” by HOTELS magazine and was awarded the Ishikawa Medal for his personal contributions to the quality movement.
Prior to founding the Capella Hotel Group, Schulze served as vice chairman of The Ritz-Carlton Hotel Company, after serving as president and COO of The Ritz-Carlton Group for 13 years. Under his leadership, The Ritz-Carlton was awarded the Malcolm Baldrige National Quality Award in both 1992 and 1999 — the first and only hotel company to win such an award. The Ritz-Carlton was voted “best hotel company in the world” by numerous trade publications during Schulze’s tenure. When he left The Ritz-Carlton to form the Capella Hotel Group, Schulze was responsible for The Ritz-Carlton $2 billion operations worldwide. Prior to his long tenure with The Ritz-Carlton, Schulze spent nine years with Hyatt Hotels Corporation and Hilton Hotels.
Schulze serves on the boards of Reliance Trust Company, Cancer Treatment Centers of America, The Travel Institute, Georgia Family Council and The InfiLaw System. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management.